Refund Policy
Last updated: September 25, 2026
All sales of ArtiGrid and ArtiGrid Builder Pro are final. We do not offer refunds, except in the specific cases listed in section 3.
1. Why
ArtiGrid is downloadable software delivered as source code. Once the download is available, it cannot be "returned". For this reason we provide everything you need to evaluate the product before buying:
- a free live demo, with no signup required;
- complete public documentation;
- demo videos and real projects built with ArtiGrid;
- pre-sales support at sales@artigrid.net.
2. Digital content and your right of withdrawal
The Software is digital content that is supplied immediately after payment. Before completing your purchase, you are asked to confirm that you request immediate access to the digital content and that you acknowledge that you lose your right of withdrawal once the download is made available. Where the law of your country provides a withdrawal period for digital content, this consent means that right no longer applies once delivery has started.
3. Exceptions
We will issue a refund when:
- Duplicate charge: you were charged more than once for the same order.
- Non-delivery: you paid but did not receive a license or access to the download, and we could not solve it within 7 days of your support request.
- Required by law: a refund is mandatory under the consumer protection laws that apply to you.
Technical problems in using the Software are handled through support, not refunds. Please contact us and we will help you get it working.
4. How to request
Email sales@artigrid.net with your order ID (for card orders it starts with txn_; for PayPal orders it is the PayPal transaction ID), the email used for the purchase and a description of the issue. We reply within 3 business days.
5. Orders processed by Paddle
For orders paid by card or local payment methods, Paddle.com is the Merchant of Record and handles refunds on our behalf. Approved refunds are returned to the original payment method. You can also look up your order and contact Paddle at paddle.net.
6. Chargebacks
If you believe there is a problem with your order, please contact us first; most issues are solved quickly. When a chargeback is opened, the related license may be suspended until the dispute is resolved.